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In collaboration with the developers of the software products we sell,
MathDirect offers a number of support options.
Up to three service levels are available for some of our products.
Basic service is included free of charge with every paid license and includes:
- Installation support through our WWW-based interface
- Access to mailing lists
- Access to our support knowledge base
- Free updates within 3 months of purchase
Additional services available with Regular Service typically include:
- Technical support through our email/WWW-based interface with a guaranteed reaction time
- A discount on updates for all new versions
Premier Service includes additionally:
- Technical support through email with a faster reaction time
- Free updates for all new versions
- A discount on license transfers, where applicable
Notes
The details of the services available are described in each product's service
contract.
Please refer to our public product pages for
product-specific information.
Technical support is available from a link on our product support pages,
available only to registered customers.
All our service contracts require customers to buy at least the same
number of service contracts as they have bought software licenses.
For most products, we maintain a discussion mailing list,
where customers can subscribe and participate in discussions.
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